Tenant

Sign-up & Account

• What does Homelike do?
• How can I login to Homelike?
• How do I create an account?
• What should I do if I have forgotten my password?
• How do I delete my Homelike Account?

Request

• How do I know if the apartment is available?
• How do I request apartments?
• How do I find my dream apartment?
• How do I use the search filters?
• Can Homelike search for apartments for me?
• Can I save my favorite apartments?

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Booking

• Can I view the apartment before I book?
• What is the minimum rental period for Homelike apartments?
• How does the process of requesting an apartment work?
• I cannot request apartments online. What should I do?
• Do I get a confirmation from the landlord?

Rental Agreement

• Where can I find the rental agreement for my apartment?
• Can I get an invoice for each monthly rental?
• How and when do I have to sign the lease?

Payment

• Why does Homelike only charge my first month's rent?
• How can I pay my rent at Homelike?
• How do I pay my deposit?
• When does Homelike charge my rent?
• How do I find the Homelike rent on my credit card statement?
• What is Stripe?

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Insurance

• What do the various service packages mean?
• What if I don't want the AXA insurance coverage?
• Can I add a service package even after the booking?
• What advantages does the AXA insurance cover have to offer?

Cancellations

• Can I cancel my booking?
• Can I simply cancel my rental agreement?
• My booking has been cancelled by the landlord. What happens now?

During the lease

• Is the broadcasting licence fee (GEZ) included?
• Is there a handover protocol?
• What should I consider when moving in/out?
• How do I get the key to the apartment?
• Can I extend my stay?
• What should I do if I notice something in the apartment is missing or not as described in the listing?