Landlords
General Information
Registration & Account
- How do I create an account on Homelike?
- How can I add a bank account?
- What is a rental management account?
- How can I verify my rental management account?
- Why do I need to verify my rental management account?
- What is Stripe?
Listing apartments
- How do I list a property?
- What should I consider when creating a listing?
- I have submitted my listing for verification - when will it go online?
- How do I choose the right title for my listing?
- How do I describe my accommodation attractively?
- Which photos should I choose for my apartment?
Requests
- How will I be informed about new requests?
- How can I accept or decline a new request?
- I still have a question before I process the request - what do I have to do?
- I accepted a request - what happens next?
- I have accepted a request. Is my apartment now blocked for further requests?
- I have received several requests that overlap in time. What do I have to consider?
Booking
- When does a confirmed request become a binding booking?
- My apartment has been booked. What happens now?
- Where can I find the signed online rental agreement?
- Who drafts the rental agreement and how is it signed?
- I want to meet the tenant before he moves in - is that possible?
- How does the tenant get access to the key to the apartment?
Payment
- How do I get my rents from Homelike?
- When will I receive the deposit?
- Why haven't I received my rent yet?
- How can I reconcile the rents transferred by Homelike with my accounting?
- How can I pay my Homelike bills?
- My tenant wants to cancel his booking. How does he get back the rent he has already paid?