Below you can find an overview of payment statuses and their meaning based on the selected payment method.
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Credit card payments
The charge happens at the time of the booking.
- no status: The booking is still in request status OR the booking is confirmed and the charge yet to happen
- Processing: We are in the process of charging the provided credit card
- Paid: The charge was successful
- Failed: The charge failed due to insufficient funds or for an unknown reason - please change your credit card via the dashboard
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Klarna, sofort, iDeal payments
The charge happens at the time of the booking.
- no status: The booking is still in request status OR the booking is confirmed and the charge yet to happen
- Processing: We are in the process of charging the provided payment method
- Paid: The charge was successful
- Failed: The charge failed - please contact our support via the dashboard
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Bank transfer payments
Please issue the payment upon booking, otherwise you risk the booking being cancelled again.
- no status: The booking is still in request status
- Open: We did not receive the money yet OR we could not detect it automatically due to an incorrect reference - in this case, it can take a few days for the status to change
- Processing: We are waiting for final confirmation from our payment provider regarding your payment
- Paid: We received the payment
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Invoice payments
For payments via invoice, Homelike only handles potential service fee or AXA tenant insurance payments. You will receive an invoice and can transfer the money to the provided bank account. If you wish to pay your open invoice directly through a payment link, please reach out to our customer support.
- no status: The booking is still in request status OR the booking is confirmed and the invoice is not available
- Open: Booking confirmed and invoice available. Please transfer the open amount to the bank account as stated on the invoice.
- Paid: We received the money in our bank account and marked your invoice as paid.
- Overdue: Booking confirmed, invoice available and the due date is in the past - please transfer the open amount asap to the bank account as stated on the invoice