Several factors influence whether you can exercise the right of withdrawal in the case of your booking. As your contractual partner, your landlord is best positioned to inform you whether this applies in your case. Please get in touch with your landlord to find out whether the right of withdrawal applies to your booking.
If a withdrawal is possible, and you have received confirmation of this, please inform Homelike via our contact form.
- Germany, Austria, France
Private individuals who have booked an apartment online from a commercial landlord can generally exercise their 14-day right of withdrawal. However, this is subject to certain conditions.
Withdrawal is generally possible if the following criteria are met:
- This is a B2C booking (private tenant, commercial landlord)
- The withdrawal takes place within 14 days of booking completion
- A withdrawal is not ruled out by the contract type (e.g. Beherbergungsvertrag)
- The apartment wasn't viewed in person in advance of booking
- UK, Ireland, Switzerland, Spain
The right of withdrawal does not apply in these countries.