When making a binding booking, tenants must provide us with their credit card information so that we can collect the amount of the first month's rent from them.
Various factors can lead to the fact that the credit card on file cannot be charged. Some banks need time to release payments from online platforms or from abroad, the tenant must first manually increase the limit with his bank or similar. If the move-in is imminent and the credit card was not charged successfully, a customer support representative will contact you and the renter and ask you to allow a direct bank transfer.
If direct payment has been agreed, the tenant transfers the first-month rent amount directly to you and must send the corresponding transfer receipt to ensure a successful check-in.
My tenant asks for a direct payment, what does that mean?
