Homelike takes customer complaints very seriously. It is very important to us that tenants and landlords feel comfortable and only need to take care of the nice things.
Should a complaint nevertheless arise on one of the sides and contact between tenant and landlord did not lead to the desired result, then it can possibly come to the revocation of credit card payments by the tenant. This is usually for individual reasons and may lead to delayed rent payments.
Please do not hesitate to contact Homelike in such cases. Our service team will be happy to take care of your case and work out a solution to satisfy all parties.