In the case of disagreements between a tenant and a landlord, a tenant could, under certain circumstances, dispute the payment charged to their credit card. This may have many multiple individual reasons and lead to delayed rental payment.
In such cases, please do not hesitate to contact our support team. You can reach us at +49 221 9886 1188, or by e-mail at firstname.lastname@example.org.
We would be happy to discuss your situation and work towards a solution satisfactory to all parties.