For transactions via the payment method SOFORT, you need access to your online banking and a corresponding TAN to confirm your payment.
SOFORT transactions require up to 14 days to be credited to Homelike. During this period, it is possible that your bank or SOFORT cancels the payment for various reasons. As a rule, however, SOFORT transactions are confirmed after a few working days.
The most common reasons for unprocessed payments are an exhausted credit limit on your bank account, incorrect entries of the login data for your online banking or the mandatory TAN.
Therefore, please check your details and contact your bank or SOFORT in case of payment problems.