If something is missing, not working or does not meet your expectations for other reasons, contact your landlord immediately. Give them the chance to find a solution for you. This is usually the quickest way to solve the problem and continue your stay as planned.
If you cannot reach your landlord, please contact us at firstname.lastname@example.org or at +44 208068 50 07 and describe the problem as precisely as possible. It would be great if you could also send us a photo to clarify your concern.