If something is missing, doesn't work or doesn't meet your expectations for any other reason, contact your landlord immediately. Give your landlord the chance to find a solution, this is usually the quickest way to clarify the situation and continue your stay as planned.
You cannot reach your landlord or you have not found an amicable solution? Please contact our support team in writing at firstname.lastname@example.org and describe the problem as precisely as possible, quoting your booking number (B-...). If possible, we also ask you for meaningful photos.